Returns & Exchanges
At Zapply UK, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags attached. If your new style isn't the perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.
Package Your Items
Securely pack the items in their original packaging, ensuring all designer tags and labels remain attached and intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Take your package to any authorized drop-off point and keep your receipt; we will process your refund within 5-7 working days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing